Terms and Conditions of Service

Introduction

These conditions explain the rights, obligations and responsibilities of all parties to this agreement. Where we use the word you or your it means the customer. We, us or our means the remover. These terms and conditions can be varied or amended subject to prior written agreement. We recommend you arrange insurance to cover your goods or premises. We are able to arrange insurance for your benefit upon request. This insurance will be separate from the contract and subject to the terms and conditions of the policy.

1. Our quotation

1.1 Our quotation unless otherwise stated does not include insurance customs duties, port charges including (but not limited to) demur-rage, inspections, or any fees, or taxes payable to government bodies or agencies.

1.2 We may change the price or make additional charges if circumstances are found to apply, which have not been taken into account when preparing our quotation and confirmed by us in writing These include:

1.2.1 Our quotation is valid for twenty-eight days from the date of issue. Unless already included in our quotation, reasonable additional charges will apply in the following circumstances.

1.2.2 The work is carried out on a Friday, or Public Holiday or outside normal hours (08.00-18.00hrs) Sunday to Thursday at your request.

1.2.3 We have to collect or deliver goods not at the stated address.

1.2.4 We will Provide boxes and trucks according to the number of bedrooms. we will provide 10 boxes and 1 Truck an for 1 bed Room, 15 boxes for 2 Bed Room and 2 Trucks, 20 Boxes and 3 Trucks for 3 Bed Room, 25 Boxes and 3 Trucks for 4 Bed Room, 30 Boxes and 4 Trucks for 5 Bed Room. Additional Boxes can be Purchased if required.

1.2.5 If you collect some or all of the goods from our warehouse, or the goods are made available for your viewing, we are entitled to make a charge for handing them over. Charges are AED 100 plus Insurance per 250cuft container.

1.2.6 We supply any additional services, including moving or storing extra goods (these conditions apply to such work).

1.2.7 The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods

1.2.8 There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work. This will result in overtime charges.

1.2.9 You agree to pay any reasonable charges arising from the above circumstances.

2. Work not included in the quotation unless agreed by us in writting, we will not

2.1.1 Dismantle or assemble furniture of any kind.

2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances,fixtures, fittings or equipment.

2.1.3 Take up or lay fitted floor coverings.

2.1.4 Move or store any items excluded under Clause 4.

2.1.5 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like

3. It will be your sole responsibility to

3.1.1 Declare to us, in writing, the value of the goods being removed and/or stored. If it is subsequently established that the value of the goods removed or stored is greater than the actual value you declare, you agree that our liability under clause 7.1 and 7.1.1 will be reduced to reflect the proportion that your declared value bears to their actual value.

3.1.2 Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as our liability is limited under clauses 7.1 and 7.2

3.1.3 Obtain at your own expense, all documents, permits, permissions, licenses, and customs documents necessary for the removal to be completed

3.1.4 Be present or represented during the collection and delivery of the removal.

3.1.5 Ensure authorised signature on agreed inventories, receipts, way bills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.

3.1.6 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

3.1.7 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

3.1.8 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

3.1.9 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents

3.1.10 Provide us with a correct and up to date contact address and telephone number for correspondence during removal transit and/or storage of goods.

3.1.11 Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them

3.2 Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

3.3 If MAT Movers provide a full packing service it is your responsibility to contact us to make arrangements for the return of packing materials within 14 days of your relocation.

3.4 It is your responsibility to ensure that all floorings are adequately protected during the removal and delivery process.

3.5 Ascertain current Customs requirements at destination in respect of your personal circumstances.

4. Goods not to be submitted for removal or storage

4.1 Unless previously agreed in writing by a Director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed under (4.1.1) below may present risks to health and safety and of fire. Items listed under (4.1.2) to (4.1.6) below carry other risks and you should make your own arrangements for their transport and storage.

4.1.1 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition. 4.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, goods or collections of any similar kind.

4.1.3 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.

4.1.4 Perishable items and/or those requiring a controlled environment

4.1.5 Goods which require special license or government permission for export or import.

4.1.6 We shall notify you in writing as soon as practicable if any of the Goods, are in our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods we will have no liability to you.

5. Ownership of the goods

5.1 By entering into this agreement, you guarantee that:

5.1.1 The goods to be removed and/or stored are your own property, or the goods are your property free of any legal charge; or

5.1.2 You have the full authority of the owner or anyone having a legal interest in them to enter into this agreement and You have made the owner fully aware of these terms and conditions prior to entering into this agreement and that they have agreed to them.

5.1.3 If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods you will advise us of their name and address in writing immediately.

5.1.4 You will provide a full indemnity and pay us in respect of any claim for damages and/or costs brought against us if either statement made in 5.1.1 or 5.1.2 is untrue.

6. Payment

6.1 Unless otherwise agreed by us in writing:

6.1.1 For Removals and Storage taking place within the UAE and International Movements. Unless otherwise agreed by us in writing, payment is required in full by cleared funds in advance of the removal or storage period. In default of such payment We reserve the right to refuse to commence or continue with the removal or storage service until such payment is received. Such advance payments are protected by UAE Law.

6.1.2 For removals and storage worldwide including Europe a 25% non-refundable deposit is required by us at the time of booking, the balance of the deposit being a further 25% is payable 7 days prior to commencing with services by us.

7. Our liability for loss or damage

7.1 We may agree to increase our liability, for an additional charge. We will not unreasonably withhold consent to such a request. This is not insurance cover and you are strongly advised to accept the insurance offered in our quotation, or if arranging insurance cover yourself, you are advised to show this contract to your insurance company.

7.2 For goods destined to, or received from a place outside the UAE

7.2.1 We will accept liability for loss or damage: (a) Arising from our negligence whilst the goods are in our physical possession, or (b) Whilst the goods are in the possession of others if the loss or damage is established to have been caused by our negligence. Where we engage an international transport operator, shipping company or airline to convey your goods to the place, port or airport of destination, we do so on your behalf and subject to the terms and conditions set out by that carrier.

7.2.2 We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract.

7.3 For the purposes of this agreement an item is defined as:

7.3.1 The entire contents of a box, parcel, package, carton, or similar container.

7.4 Note: Moving of valuable items such as jewelries, bonds, cheques, cash, etc. is under client responsibility. The company will not be held liable for any loss or missing items of the things mentioned. Number of days stated in quotation for completing the job is strictly followed. Any delay from the client side will be charged. * In case of move items loss or damages client has to notify or inform to the crew leader before they leave the place.

8. Damage to premises or property other than goods

8.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.

8.1.2 If we cause damage as a result of moving goods under your express instruction, against our advice and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.

8.1.3 If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or by the following working day. This is fundamental to the agreement.

9. List of goods (inventory) or receipt

Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying us of any errors or omissions.

10. Payment for storage

Payment for storage must be made on a monthly basis on or before the 1st of each and every month. Storage charges will be invoiced and paid one month in advance.